Frequently Asked Questions

What does Voltalia Distribution do?

How many countries does Voltalia Distribution operate in?

Can I buy products from other countries?

Does Voltalia distribution also sell for larger projects on demand?

I have accessed the website and it is not displayed in the language of my country. Have I entered the correct sales channel?

I can't see the prices or buy, why?

I have registered as a customer, but I still cannot see prices or buy, why?

I do not receive the account confirmation e-mail, or I cannot login, why? What should I do?

I forgot my password, what should I do?

I cannot see the discount on the product page, why?

I received a quotation/budget with values different from those on the website, why?

I am interested in a product, but it is not in stock and it has no price. What should I do?

How can I see my previous orders?

I made a quote request on the website, where can I see the quotation?

What means of payment are available?

Are the payment methods secure?

How long does my order take?

The first order took longer, why?

Can I change the delivery address?

I am in the checkout process and I’m getting an error. I can't proceed with the order. What could be happening?

What happens if my order is damaged?

I have placed my order and paid the amount, now what?

I have a problem with my order, who can I contact?